At Afroza Naeem, every piece is thoughtfully selected and presented with exceptional care. We want you to feel completely confident in your purchase and delighted with the jewelry you choose. 

If your purchase is not quite right for you, eligible pieces may be returned within 14 days of delivery, subject to the conditions below.

Returns

To be eligible for a return, jewelry must be unworn, unused, and in its original condition, with all original packaging included.

The original Afroza Naeem jewelry tag must remain attached, intact, and unaltered. Items with a removed, detached, cut, replaced, or otherwise tampered-with tag are not eligible for return or refund.

To request a return, please contact us at sales@afrozanaeem.com within 14 days of receiving your order. Please do not send your jewelry back before contacting us.

Customers are responsible for return shipping costs. For the protection of your jewelry, we strongly recommend using a trackable and insured shipping service. Afroza Naeem cannot be responsible for return packages that are lost, damaged, or otherwise compromised while in transit.

Once your return is received, it will be carefully inspected and we will notify you regarding its status.

Special Orders & Custom Pieces

Jewelry created, ordered, or altered specifically for you is considered final sale.

This includes special-order, custom-made, personalized, resized, modified, or otherwise altered pieces. These purchases are not eligible for cancellation, return, or exchange.

If you are uncertain whether a piece is considered a special or custom order, please contact us before placing your order. We will be pleased to assist you.

Damaged, Defective or Incorrect Items

Every order is carefully inspected before it leaves us. We kindly ask that you inspect your jewelry upon arrival.

If your piece arrives damaged or defective, or if you receive an incorrect item, please contact us promptly at sales@afrozanaeem.com with your order details so that we may review the matter and assist you.

Exchanges

To ensure your preferred piece remains available, we do not process direct exchanges.

If you would like a different piece, you may return your eligible purchase in accordance with this policy and place a new order for your desired selection.

Refunds

Once your return has been received and inspected, we will notify you when your refund has been approved.

Approved refunds will be issued to the original method of payment. Please allow additional processing time for your bank or credit card provider to post the refund to your account.

Original shipping charges, when applicable, are non-refundable.

We’re Here to Assist

Your experience with Afroza Naeem is as important to us as the jewelry itself. From the moment you select your piece to the moment it becomes part of your collection, we want every detail to feel considered and exceptional.

For questions regarding an order, return, or piece of jewelry, please contact us at sales@afrozanaeem.com. We will be delighted to assist you.